Return/Exchange Policy

Returns are accepted on ALL products except for custom orders (sales items included). All returns must be postmarked within thirty (30) days of your receipt of the ordered merchandise.  Item(s) must be in original unused condition, and all cards, boxes, and/or pouches must be included with your return. 

To process your return, simply email us at
customersfirst@chooselovejewelry.com with your full name and type of return you’d like.
You may choose to get refunded or choose another item from our store. If you’d like a return, please note that shipping costs are NOT covered by Choose Love Jewelry.

If your item is broken or breaks within 15 days of purchase, we will send you a replacement at no fee, or we will refund you your full amount, this includes custom jewelry. 


Please note that we can't process refunds more than 30 days after the date of shipment, however, still email us and we can always work on a resolution with you ❤